About Us
Prag Consulting provides a range of services under the National Disability Insurance Scheme (NDIS) and partner agencies, and in the broader health and human services sectors.
We are a registered provider of Specialist Behaviour Intervention and Therapeutic Supports under the NDIS. We also provide organisational consulting and learning and development services in the Disability, Child, Youth and Family (CYF), Forensic Disability/Criminal Justice and Mental Health sectors.
We work from a trauma informed perspective and our work is grounded in human rights principles, humanistic values and evidence based, best-practice principles of Positive Behaviour Support (PBS).
Our Directors
Shanker Pragnaratne, MAPS
Registered Psychologist
Director and Principal Clinician
Shanker is the clinical director of Prag Consulting. His career spans over thirty years, from direct support in public mental health and disability, leadership and policy roles in government and non-government disability services, private practice, organisational consulting, and teaching.
Shanker has an interest in people who have complex presentations, including those with cognitive impairment and psychiatric presentations (dual disability), complex trauma issues and forensic disability. He has worked with adults and young people presenting with complex psychosocial issues and particularly enjoys working collaboratively with organisations and staff, in building their capacity for supporting those who present with complex issues.
Shanker worked from 2013 – 2016, as the Senior Practice Advisor for Disability and Complex Care, South Division, Dept. of Health and Human Services (DHHS). In this role, he provided clinical leadership to the Disability programs of South Division and promoted and contributed to continuous learning and improvement and evidence-based practice. He led cross programmatic collaboration in forensic disability practice and delivered reflective practice and training in trauma informed practice tailored to individual programs across South Division.
Shanker was a contracted consultant and trainer in Positive Behaviour Support with Melbourne Polytechnic (then, NMIT), a lecturer in the Disability and Education programs at RMIT (2012-2013) and clinical supervisor to the Intensive Behaviour Support Program (IBSP) of Jewish Care Victoria (2012-2013). From August 2007 to March 2012, Shanker worked as Manager, Positive Behaviour Support at Yooralla, which incorporated the mandated role of Authorised Program Officer (APO). In this integrated clinical and senior management role, he led and promoted a culture of Positive Behaviour Support across Yooralla, improving outcomes for people who were subject to restrictive practices. Prior to this, he was Senior Projects Officer at Disability Services Division, DHS (and the then Office of the Senior Practitioner), responsible for a policy portfolio which included the practice interface between Disability Services and Corrections Victoria, and the then State-wide Forensic Services.
In his current work, whilst supporting the team at Prag Consulting, Shanker provides a range of other consulting services, including clinical, forensic and behaviour support services, clinical supervision, and learning and development services to several organisations (both not-for-profit and private). Under Shanker’s clinical leadership, Prag Consulting is highly sought after as an NDIS registered provider of specialist behaviour support and therapeutic support services in Victoria.
Shanker is a registered provider with Medicare, and for several years provided psychological services in primary heath settings. He is also a current member on the board of directors of MOIRA Youth, Family and Disability Services.
Therese Morgante
Principal Consultant (Disability Sector & Policy)
General Manager, Operations and Business Development
Therese is an experienced disability administrator with over 25 years’ experience in the disability sector including roles in direct support, management and policy roles in government and non-government organisations and private consulting.
Therese has played key roles throughout Victoria’s progression towards individualised funding, including design and initial implementation of self-directed funding at the Transport Accident Commission (TAC; from 1999 – 2005) and the Department of Health and Human Services (DHHS from 2005 – 2009). In her role as a senior manager at DHHS, Therese supported the implementation of Victoria’s first Autism State Plan. She worked as a Consultant at Dyson Consulting Group (2010 – 2016), where she supported organisations across Australia to prepare for providing services under the National Disability Insurance Scheme (NDIS). Therese was also the Executive Officer for East Division, DHHS (from 2016 – 2020).
In her current work, Therese is responsible for all aspects of Prag Consulting operations including policy development, compliance and practice improvement. Therese also provides consulting services to organisations in the disability and broader human services sectors.
Tracy Wilks
Administration & Systems Support
Tracy is an experienced and highly competent administrator who has worked in the customer service industry for over 15 years in various roles, including in allied health and NDIS administration support in the past three years.
Tracy brings solid experience in system implementation, business management, client relationships, and other administration functions including processing NDIS service bookings, service agreements, invoicing, and accounting functions. Along with her professional skills and competence, she brings a naturally empathetic personality and a calm and considered approach to her work.
Tracy has recently completed her Cert IV in Accounting and Bookkeeping at Swinburne University.
Our Behaviour Support Team
Stacey Antonopoulos, Assoc MAPS
Provisional Psychologist
Senior Associate, Behaviour Support
Stacey is a senior associate and a clinical supervisor with Prag Consulting. She has worked in the disability sector for 25 years within a variety of organisations including the Department of Health and Human Services as an Advanced Behaviour Support Practitioner and supported young people and adults with a range of complex disabilities and mental health needs utilising evidence based positive behaviour support approaches.
Throughout her career, Stacey has gained an understanding of the biopsychosocial factors that impact on a person’s behaviours and how these factors can influence their sense of wellbeing, interactions with others and meaningful inclusion within their community. She has a particular interest in supporting people, their families and service providers to develop and maintain constructive relationships that facilitate positive change and improvement in their quality of life.
Stacey has completed a Bachelor of Applied Science (Disability), a Graduate Diploma in Psychology and clinical training in family therapy. She is currently undertaking the degree of Master of Professional Psychology at Monash University.
Alicia Bakker
Senior Associate, Clinical and Behaviour Support
Alicia is a senior associate and a clinical supervisor with Prag Consulting. She has worked in the disability sector for a number of years including as a Behavioural Consultant and team leader at Melbourne City Mission’s Affirming Families Positive Behaviour Support Program. Prior to this she has worked for several years providing crisis intervention support for young people experiencing or at risk of homelessness.
Alicia enjoys supporting children and adolescents with Autism Spectrum Disorder, Intellectual Disability and mental health needs from a Positive Behaviour Support approach. She is passionate about building positive relationships, promoting full inclusion in family and community life and improving quality of life for children and young people with complex needs.
Alicia has completed a BA in Social Sciences at La Trobe University and a Master of Social Work at Monash University. She also has a keen interest in alternative therapeutic approaches and has undertaken training in animal assisted therapy.
Loren Coburn
Registered Psychologist & Senior Associate, Clinical and Behavioural Support
Loren is a senior associate and a clinical supervisor with Prag Consulting. She brings 17 years’ experience working in various roles in the disability sector, crisis intervention and homelessness support, alcohol and other drugs services and forensic services.
Throughout her career, Loren has developed a keen interest in working with people who have complex and multifaceted presentations and support needs utilising evidence-based assessment and intervention approaches. Loren views behaviour as an accumulation of the individual’s past experiences, their biological predispositions and their adaptive behaviour to gain insight and understand how these factors together influence and mould the individual’s thoughts, feelings and observed behaviour. Utilising applied positive psychology and a strengths-based approach, Loren’s focus is on promoting the individuals/ family’s wellbeing, building resilience and emotional coping strategies to develop preventative mental health strategies. Loren has worked primarily with adolescents and adults presenting with cognitive impairment (Intellectual disability, Acquired Brain Injury and neurodevelopmental disability), a history of trauma, complex mental health presentations and other psychosocial issues, including those with a forensic history or current involvement with the criminal justice system providing clinical assessment and intervention supports.
Loren is passionate about sharing her knowledge and promoting staff development. In her current work, Loren provides clinical supervision to Behaviour Support Practitioners and delivers training (internally and externally) to promote effective service delivery to those with complex presentations whilst supporting staff in demanding environments.
Bob Bowen
Senior Associate, Positive Behaviour Support
Bob Bowen is an internationally known consultant, author, and speaker who has over 40 years of experience in supporting people affected by complex disabilities. He started teaching about behaviour in 1981 at the college level and is currently an Adjunct Assistant Professor of Psychiatry at the University of Rochester in New York. In this role he has written three book chapters and over 20 articles and conference presentations on the role of culture in workplace violence.
Bob has taught workshops and consulted with families and organisations throughout Europe, Canada, the United States and Australia. Bob believes that families can and should, where possible, be actively involved in the support process. He travels to Australia frequently and even when not in the country, he is able to support families and organisations through video and tele conference technology. He has demonstrated his expertise and compassion in working with individuals affected by autism, mental health concerns and complex behavioural needs in Victoria and is looking forward to serving more people through his affiliation with Prag Consulting.
Stephanie Angelis
Provisional Psychologist
Advanced Associate, Positive Behaviour Support
Stephanie is an advanced associate of Prag Consulting with previous work experience as a Forensic Disability Behaviour Support Practitioner with the Australian Community Support Organisation (ACSO) and of Melbourne City Mission’s Affirming Families Program.
Stephanie has experience supporting individuals of all age groups but has a particular interest in the assessment and support of young people with forensic (criminal offending) behaviour and complex trauma presentations. Stephanie has a passion for supporting young people’s mental health needs through trauma-informed practice and enjoys supporting care teams to adopt a Person Centred, Positive Behaviour Support approach to ensure that holistic support is provided to each individual.
Stephanie is currently completing a Master of Clinical Psychology.
Katherine Howells, PhD
Provisional Psychologist
Associate, Positive Behaviour Support
Katherine is a provisionally registered psychologist and Advanced Associate at Prag Consulting. She is currently completing a Master of Educational & Developmental Psychology.
Katherine also has a background in research. She completed a Doctor of Philosophy program in 2021. Her research focused on the outcomes of community, organised physical activity for children on the autism spectrum and she has published several journal articles in this area.
Katherine has experience working with neurodivergent young people in a therapeutic capacity. She is passionate about supporting inclusion, increasing community participation, and improving the well-being of all individuals. She is an empathetic, warm person who aims to create a safe and collaborative space. She uses a range of evidence-based practices to suit each client’s needs.
In her spare time, Katherine enjoys being in nature and spending time with pets.
Tracey Fink
Advanced Associate, Positive Behaviour Support
Tracey has worked in the Disability Sector for 30 years, beginning with aiding Integration for students with a disability into mainstream secondary college. She began working at the then Department of Health and Human Services (DHHS) in 1995 in Disability Accommodation Services and spent 18 years as a House Supervisor supporting adults with a range of cognitive disabilities to live independently, develop skills and participate in their community. She finished her career with DHHS as an Operations Manager supporting Staff and Residents from multiple Group Homes with a variety of complex needs.
Tracey is passionate about supporting people with a disability to live their best life by building positive relationships with family and community, promoting full inclusion, choice, decision making and access to their chosen services.
Tracey has a particular interest in supporting people with Autism Spectrum Disorder and/or complex behaviour needs through Positive Behaviour Support (PBS). She is currently completing a Graduate Certificate in Positive Behaviour Support in 2021.
Rebecca Ryan
Advanced Associate, Positive Behaviour Support
Rebecca commenced at Prag Consulting in August 2021, having worked for the past four years as a positive behaviour support practitioner and lead authorised program officer. She has over 25 years of experience in the disability field having also worked in case management, support coordination and project roles.
Rebecca always aims to reduce restrictions in the lives of her clients, ensuring their dignity and human rights are at the centre of all decisions.
She has a passion for working with young people and adults who may experience challenges in their day to day lives and believes that everyone, regardless of disability, can contribute positively to their communities.
Rebecca works from a trauma-informed approach and has a keen interest in supporting disability staff to feel pride in their roles.
Kaye Phillips
Advanced Associate, Positive Behaviour Support
Kaye has worked in the disability and child protection sectors for a number of years in therapeutic support roles. She has experience working with parents of young children through mindfulness-based therapeutic approaches and the principles of attachment theory. She enjoys working with children and adults with Autism Spectrum Disorder and has developed a keen interest supporting those with complex sensory needs.
Kaye is currently completing a Bachelor of Psychological and Neurological Sciences (Honours).
Carsten de Jong
Provisional Psychologist – Associate, Positive Behaviour Support
Carsten joined the team at Prag Consulting in early 2021, having worked for three years as a Disability Support Worker providing individualised services to people with complex needs (including forensic disability and complex behaviour issues).
Carsten has a passion for working therapeutically with individuals who have complex psychosocial support needs and brings a naturally compassionate and person-centred approach to his work. He is a budding clinician who has completed a Master of Professional Psychology and an Honours degree in psychology and is eligible for registration as a Provisional Psychologist.
Meagan McLean
Meagan joined the team at Prag Consulting with experience in therapeutic person-centered support roles, alongside adults and youth with complex psychosocial presentations.
Meagan is a creative and compassionate practitioner who has a keen interest in understanding each person’s unique circumstances and targeting her support with the aim of empowering individuals to reach their optimal capacity. Her areas of interest include mental health, building positive relationships and person centered and solution-focused counselling practices. She has a strong commitment to ensuring inclusion and equal opportunities for everyone.
Meagan is currently studying a Bachelor of Social Science with a major in Behavioral Studies.
Kara Makhetha
Associate, Positive Behaviour Support
Kara is an Associate in Positive Behaviour Support, and Psychoeducational Practitioner, and brings valuable experience from within the NDIS and the primary health sector. In her last role, Kara was employed as a Planning Performance Officer with the NDIS Quality and Safeguards Commission (NQSC), and brings good knowledge of the NDIS and the NQSC regulatory environment. She also brings a background in psychoeducation and mental health promotion, and skills and experience in counselling in the primary health sector, where she has worked with clients of various presentations. She has a passion for helping individuals develop the skills and knowledge to gain personal autonomy over their lives and to live their best life.
Kara is a culturally competent practitioner with a person-centred approach. She has a Bachelor of Applied Science (Psychology) and is currently in the completion stage of her Graduate Diploma of Counselling.
Wasima Faruq
Associate, Positive Behaviour Support
Wasimah Faruq is an experienced Behaviour Support Practitioner with a background in public health, health promotion and support coordination.
Wasimah has supported people with psychosocial disability over a number of years and has a particular interest in supporting individuals with forensic backgrounds and complex personality disorders using a trauma informed practices and collaborative person-centred approaches.
Providing culturally sensitive practice to people across the lifespan, Wasimah believes in developing the capacity of individuals by providing holistic support and focusing on quality of life.
In previous roles, Wasimah has provided mentoring and supervision to behaviour support practitioners and is currently completing a Master of Clinical Psychology.
Matthew Jones
Associate, Positive Behaviour Support
Matt has worked in the disability sector for a number of years as a behaviour support practitioner and in direct support roles. He enjoys working with people of all ages and backgrounds, particularly those with complex diagnostic and behavioural presentations, and has a keen interest in developing novel solutions to reducing restrictive practices.
Matt brings a wide and interesting background of professional experience to this role, where he commenced his working life as a nursing assistant, and then in hospitality as a bartender and a waiter and to five years of service in the Royal Australian Navy as a ‘boatswain’s mate’.
In previous roles, Matt has also provided mentoring and supervision to behaviour support practitioners and brings his enthusiasm to promote collaboration and good practice in all support contexts.
Lauren Hanafin
Associate, Positive Behaviour Support
Lauren joined the team at Prag Consulting having completed her undergraduate studies in Psychology and having worked with children as a nanny, for a number of years.
Lauren enjoys working with children and is passionate about supporting their goals and developmental needs. She enjoys working from a positive behaviour support framework adapting play-based, skill focussed and educational approaches to her support.
Lauren has completed a Bachelor of Arts with an extended major in psychology and a minor in criminology and aims to continue her studies to become a clinical psychologist.
Nadia Riva
Associate, Positive Behaviour Support
Nadia joins Prag Consulting as an associate, having completed her Diploma in Counselling. Nadia has previously worked as a Therapy Assistant at the Victorian Autism Special Early Learning Care Centre, with a focus on incorporating the Early Start Denver Model into children’s play while promoting language, engagement and learning in an inclusive environment. Nadia also has extensive experience working as an Education Support Officer, where she worked with a diverse range of children and young people with a range of needs including intellectual disability, autism spectrum disorder, ADHD and mental health needs.
She is passionate about developing collaborative solutions with individuals and their support networks to promote a fulfilling life. Nadia knows this is best done by listening and taking the time to understand the individual and their needs.
Kelvin Dhillon
Associate, Positive Behaviour Support
Kelvin has previously worked as an Advanced Case Manager with the Department of Justice and Community Safety in Victoria and the Ministry of Justice New Zealand, and as a Community Support Worker in the disability sector in New Zealand.
Kelvin has experience supporting people with physical and intellectual disabilities, as well as youth and adults that present with complex psychological needs, multi-level trauma and forensic issues. He is committed to person-centred support approaches from a trauma informed perspective and is competent in the practice of cognitive behavioural approaches, motivational interviewing and pro-social role-modelling. He places an emphasis on working with care teams and support networks to ensure holistic, person-centred care is provided for his clients.
Kelvin is also particularly passionate about embracing diversity and promoting an inclusive culture where his clients feel empowered to achieve their goals.
Ulkem Baycan
Associate, Positive Behaviour Support
Ulkem has recently completed a Master of Counselling & Psychotherapy and brings good professional and life experience to Prag Consulting. Ulkem has worked with people from diverse backgrounds and needs and has an in depth understanding of the NDIS, through her previous role in support coordination.
Ulkem has a strong sense of social justice and believes that every individual should have the opportunity to live life to their full potential. She is an empathetic and compassionate practitioner who values the uniqueness of each individual, and passionate about empowering individuals through a person centred and strengths-based approach, whilst recognising the importance of family and other systems in people’s lives.